Recently I participated in a discussion about what are the key skills employers look for in entry-level workers. Here is a summary of points that came out.
Entry level workers in a variety of professions were lacking in several areas, including problem solving, conflict resolution, and critical observation.
Every field would of-course requires technical skills. But apart from that you will also notice "soft skills" in job descriptions, next to demands for technical qualifications. Employment experts agree that tech skills may get you an interview, but these soft skills will get you the job--and help you keep it:
1. Communication skills
Good communication skills means your ability to express yourself well both verbally and in written communication. You need to do well in this area, whether it's writing a coherent memo, persuading others with a presentation, or just being able to calmly explain to a team member what you need.
2. Teamwork and collaboration
Most of the time working in team is a necessity. Employees are expected to work with others to ensure work is done effectively. This means one has to learn about team dynamics and how teams functions. It means able to monitor progress, meeting deadlines and working with others across teams to achieve a common set of objectives.
3. Adaptability
Changes take place all the time. One has to learn to deal with change. This involves learning new things, trying different approaches, and one has to first understand how change happens and how to cope with it.
On your resume, on your cover letter, and in your interview, explain the ways you've continued to learn and grow throughout your career.
4. Problem solving
Problem solving is very important skill. First you must be able to identify what the exact problem is. There is a very good book available on this. You will be asked
"How did you solve a problem?" interview question with several examples. Think of specific examples where you solved a tough business problem or participated in the solution. Be able to explain what you did, how you approached the problem, how you involved others, and what the outcome was--in real, measurable results.
5. Critical observation
It's not enough to be able to collect data and manipulate it. You must also be able to analyze and interpret it. What story does the data tell? What questions are raised? Are there different ways to interpret the data? Always provide a business summary and highlight the key areas for attention, and suggest possible next steps.
6. Conflict resolution
The ability to persuade, negotiate, and resolve conflicts is crucial if you plan to move up. You need to have the skill to develop mutually beneficial relationships in the organization so you can influence and persuade people. You need to be able to negotiate win-win solutions to serve the best interests of the company and the individuals involved.
To demonstrate communication skills, for example, start with the obvious. Make sure there are no typos in your resume or cover letter. Beyond that, enhance your communication credibility by writing an accomplishment statement on your resume or cover letter. Instead of stating, 'great oral and written communication skills,' say, 'conducted presentation for C-level executives that persuaded them to open a new line of business that became profitable within eight months.'"
The good news is that, like any skill, soft skills can be learned.
The better news? Boosting your soft skills can not only give you a edge on a new job or a promotion--these skills have obvious applications in all areas of a person's life, both professional and personal. So make sure that you work on these skills and succeed.
No comments:
Post a Comment